Each piece is handcrafted to order and made specifically for you. Please allow 3-5 business days for product to be made before shipment. Please note all pieces are hand made and shipped from Australia.
Terms & Conditions of shipping : Once an item is shipped, we are no longer responsible. We do not refund for packages lost or late in transit. We are unable to refund or replace stolen packages or any un-retrieved packages that have been confirmed as delivered. All our packages are marked with Authority to Leave where possible or will be taken to your nearest depot for collection. If uncollected, the parcel will be returned to us. You may request a resend within 7 days and the cost of re-delivery is on the customer. All our parcels come with tracking and insurance, if a parcel arrives damaged please send us photos of the damaged packaging and contents so we can process the insurance and a replacement of content if needed.
International Shipping : Important Notes Duties and taxes are NOT included in the total at check out.
Our prices are not inclusive of any taxation or customs charges you may be liable for on your packages entry into your country. We will not alter the price either as this affects the insurance. Please refer to your country's government website for more information.
Please ensure your delivery address is correct and secure: We are not responsible for items not received due to an incorrect or an incomplete shipping address. Items marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back and will incur a re-shipping fee.
All pieces are made by hand with lots of love, care and time! Please allow 3-5 business days for product to be made before shipment. Pieces may appear slightly different from the items shown online due to their handmade nature and individual pearl forms.
Lost Packages : If your package gets lost in transit, we will do everything we possibly can to assist you. We are not responsible for packages once proof of delivery is generated.
As a general rule, and due to the made-to-order nature of our products, orders cannot be returned unless faulty. Faulty products will be replaced, but not exchanged for a different design or refunded. We cannot accept returns for change of minds or because it doesn't suit as measurements are given in our descriptions.
Damaged items have to be reported via your order confirmation email within 7 days of delivery with an attached photo of the damage.
CONDITIONS FOR RETURNS
If you are shipping a faulty item, a replacement will be sent out after we receive the faulty piece. There are no refunds for faulty items, only replacements. If you are returning an item for repair, the item MUST be returned in either the original packaging or in a hard case to prevent crushing whilst in the post. Items that are incorrectly packaged and subsequently further damaged beyond the provided photo in postage cannot be replaced. Items that have clearly been worn and damaged either deliberately or by accident are not considered faulty and will not be accepted.
Last updated 01 January 2021.