PLEASE CONSIDER OUR ENVIRONMENT & CARBON FOOTPRINT OF ONLINE SHOPPING & RETURNS.
Each piece is handcrafted-to-order and dispatched from Sydney, Australia. Please allow 2-3 business days for the products to be made before shipment. Pieces may appear slightly different from the items shown online due to natural formations and their handmade nature.
Once an item is shipped, we sadly no longer have any control over your package. But if your package gets lost in transit or arrives damaged, we will assist you to the best of our ability. Unfortunately, we are unable to refund for packages late in transit as Australia Post does not offer such a guarantee.
We are unable to compensate or refund for stolen packages or any uncollected packages that have been confirmed as "delivered" by the relevant postal company as the insurance is no longer applicable. All our packages are marked with "Authority to Leave" where possible or will be taken to your nearest depot for collection. If uncollected, the parcel will be returned to The Traveller Series. You may request a resend, but this will incur a re-delivery fee.
Outside of Australia
Duties and taxes are NOT included in the total sum at checkout. Prices cannot be altered for customs. Please refer to your country's policy for further information.
Please make sure you enter your delivery address correctly, which must include a secure place to leave your parcel. You are advised to check your jewellery as soon as it has been delivered.
Damaged & wrong items will only be replaced, not refunded. Please reply to your order confirmation email within 7 days of delivery, along with a photo of the item(s) and the damaged packaging.
Product exchanges due to sizing requested after 7 days of delivery may incur a $15 restocking & labour fee which covers the ultrasonic cleaning, disinfecting and surface resealing so as to render it safe-to-wear for the next customer. Our eco-friendly satchels are re-usable for this purpose. Using a tracked and insured option is highly recommended. The returned items must be in their original condition and original packaging. The return postage is covered by the customer, who is vested with the responsibility to ensure that the returned parcel is delivered to us safely.
All sale and custom pieces are final sale, meaning returns or exchanges are not accepted.
As a small business, we are not at the stage yet where we can accept returns for personal reasons, change of mind or if you have not read our shipping & returns policy prior to purchase.
However if you feel like we have truly made a mistake please kindly contact us and we will endeavour to resolve the issue.
Please note: due to hygiene reasons, earrings cannot be returned.
Thank you for supporting a female, employee-owned, Australian small business.