{"product_id":"parcel-protection","title":"Parcel Protection","description":"\u003cp\u003eAdd peace of mind to your order. If your package is lost in transit or arrives damaged, we’ll replace it—no hassle.\u003c\/p\u003e\n\u003ch3\u003eHow It Works\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eIn-Transit Coverage:\u003c\/b\u003e Selecting Parcel Protection at checkout protects your shipment against loss or damage while it’s on its way to you.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eResolution Guarantee:\u003c\/b\u003e If your covered order is damaged or lost before delivery, our team will send a replacement item once the claim is approved.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eClaims Process\u003c\/h3\u003e\n\u003col start=\"1\"\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eReport the Issue:\u003c\/b\u003e Contact our Customer Care team within \u003cb\u003e7 days\u003c\/b\u003e of the delivery date \u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eProvide Proof (For Damage):\u003c\/b\u003e Please attach photos and clear video showing the damaged items and packaging.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eFor Loss in Transit:\u003c\/b\u003e For missing orders, the carrier must officially confirm the parcel as lost before a claim can be finalised.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eReplacement:\u003c\/b\u003e Once approved, we will ship a replacement item out to you right away.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3\u003eImportant Policy Notes\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eReplacements Only:\u003c\/b\u003e Parcel Protection covers item replacements only. Refunds, cash payouts, or store credit are not provided under this policy.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eNon-Refundable Fee:\u003c\/b\u003e Parcel Protection is an optional service fee applied at checkout and cannot be cancelled, returned, or refunded once purchased.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003eApplies to AU customers only\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eQuestions?\u003c\/h3\u003e\n\u003cp\u003eIf you need help or have any questions about your shipment, reach out to us via your order confirmation email—we’re here to help!\u003c\/p\u003e","brand":"The Traveller Series","offers":[{"title":"Domestic","offer_id":46410578231432,"sku":null,"price":5.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0355\/6212\/7496\/files\/Unknown-3_71703849-eb2c-407b-be18-a38557523487.jpg?v=1786767407","url":"https:\/\/thetravellerseries.co\/products\/parcel-protection","provider":"The Traveller Series","version":"1.0","type":"link"}